Terms of Use (Customer)

TERMS AND CONDITIONS

Terms Of Service

Welcome to Dropon.By continuing to browse and use our app/website, you agree to comply with and be bound by the following terms and conditions, which, along with our privacy policy, govern MyZek Logistics Private Limited's (the owner of Dropon) relationship with you concerning this app/website and the Services described below.

In case of any conflict between the terms and conditions specified herein and the provisions of any other document executed between the parties, the terms and conditions specified here will prevail.

Definitions

The following definitions apply to the terms and conditions that govern this contract of Carriage between you and us:

"We," "us," "our," "Carrier," "Dropon," "Company" refer to MyZek Logistics Private Limited (the owner of Dropon), its employees, and its service providers that carry or undertake to carry the consignment hereunder or perform any other incidental services on its behalf.
"You," "your," "consignor" refer to the person accepting these terms and conditions, sender, consignor, or consignee of the consignment, the holder of this consignment note, receiver, owner of the contents of the consignment, or any other party having a legal interest in those contents.
"Services" refers to the services provided by Dropon, including:
Goods transport services by customers for point-to-point or time-based usage within or outside city limits, including inter-city services across India;
Hiring of labor by customers for loading/unloading consignments;
Additional services that Dropon may introduce from time to time.

"Carriage" includes the whole of the operations and services undertaken by us concerning the consignment.
"Consignment" refers to any package, parcel, sachet, or freight accepted by us for carriage under our consignment note.
"Dangerous Goods" refers to goods classified as dangerous according to ICAO T.I., IATA DGR, IMDG-Code, ADR, or other national transport regulations.
"Delivery" refers to the tender of the consignment to the consignee or notification about the consignment's arrival.
"Prohibited Items" refers to goods or materials that are prohibited from carriage due to restrictions under applicable law or their nature, which makes them unfit for transportation from one place to another, or where there is a high likelihood of damage if transported through the methods provided by Dropon. Such goods may include hazardous, fragile, flammable, toxic, or perishable items that are at risk of compromising safety, quality, or integrity during transit. The restrictions aim to ensure compliance with safety and legal standards, protecting individuals, property, and the environment from potential harm or loss
"Receiver" or "Consignee" refers to the individual, addressee, or entity designated to receive the consignment, including any person authorized to receive it on behalf of the receiver based on instructions from either the sender or the receiver."
"Applicable Law" means all laws, statutes, ordinances, regulations, guidelines, policies, rules, bye-laws, notifications, directions, directives, orders, or other governmental restrictions or decisions with the effect of law in the Republic of India, Local laws or other applicable jurisdictions.

User Eligibility

"User(s)" refers to any individual or legally recognized entity authorized to use Dropon’s services within India or other applicable regions. Access to our services is restricted to those who can form legally binding contracts under relevant laws, with a minimum age requirement of 18 years.

All users must comply with applicable laws and are strictly prohibited from engaging in any illegal activities through Dropon. Dropon disclaims responsibility for user actions on its platform and reserves the right to deny service at its sole discretion to maintain compliance and security.

User Agreement

This User Agreement applies to all visitors and registered users (both free and paid) who interact with the Dropon platform. By accessing or using Dropon’s website and services, users agree to comply with these terms, which also extend to any legal entity represented by a user. This Agreement is binding and applies uniformly, whether the user’s purpose is casual, business transactions, or accessing premium services. Dropon services are made available exclusively for legal purposes, and the use of the site must remain within these bounds. Users are expressly prohibited from leveraging the platform for any unauthorized or commercial activity beyond the scope intended by Dropon.

Dropon reserves the right to provide additional terms and conditions for specific services or features on the platform. Such additional terms are designed to cater to specific functionalities or service-related nuances, ensuring that users fully understand the scope of their engagement. In cases where there is a conflict or inconsistency between the general terms of this Agreement and the additional terms specific to a service, the service-specific terms will take precedence, reflecting the unique nature of that service.

The User Agreement forms a comprehensive framework that sets forth user responsibilities, prohibited activities, and limitations. This legal structure ensures that the platform operates smoothly and that user interactions align with Dropon’s policies and objectives. By maintaining a unified Agreement across all user types, Dropon provides a transparent experience that promotes trust and accountability. Users agree to abide by all terms, remaining vigilant about changes and ensuring their usage remains within the permitted guidelines. The obligations outlined in this Agreement are legally enforceable, and non-compliance can lead to access restrictions, legal action, or other corrective measures as deemed necessary by Dropon.

Amendment to User(s) Agreement

Dropon is committed to continually enhancing its platform to meet evolving technological standards, user expectations, and regulatory requirements. Therefore, Dropon reserves the right to modify, amend, or update this User Agreement at any time, with or without prior notification. Such amendments may be necessary to incorporate new features, improve existing services, or comply with legal obligations. Once an updated Agreement is posted, the revised terms are effective immediately, ensuring that all users are consistently subject to the latest rules and policies.

To stay informed of updates, users are encouraged to review the Agreement periodically. By continuing to use Dropon’s services following any changes, users indicate their acceptance of the amended terms. This Agreement reflects a dynamic legal framework that enables Dropon to adapt while safeguarding users' interests. However, if any user disagrees with a modification, they must cease using the platform; continued usage will imply consent to the updates. This flexible yet binding clause ensures that Dropon remains responsive to changes in digital, business, and legal landscapes, allowing Dropon to refine the platform and keep its services relevant.

Additionally, Dropon’s right to update extends to all policies, notices, and other agreements incorporated by reference into this Agreement. Users are thus bound by the terms of these supplementary documents, as amended from time to time. This flexibility is essential for Dropon’s commitment to compliance, quality service, and platform growth. The amendment clause serves as a testament to Dropon’s proactive approach, allowing it to respond to developments efficiently while protecting its users. This approach promotes Dropon’s goal of maintaining an adaptive yet stable user experience aligned with industry standards.

Intellectual Property Rights

Dropon maintains exclusive ownership rights over its website and its entirety of content, which includes but is not limited to design, layout, text, images, graphics, audio, and video elements. All such content embodies Dropon’s trade secrets and intellectual property, safeguarded by copyright and other applicable international IP laws. By offering this content, Dropon provides users with a controlled, limited license for personal or internal use only. Users are prohibited from reproducing, modifying, distributing, displaying, or otherwise exploiting Dropon’s intellectual property beyond what is expressly allowed by this Agreement.

The retention of all title, copyrights, and intellectual property rights within the website and its content rests with Dropon, its affiliates, or its licensors. Users acknowledge that Dropon’s intellectual property forms the foundation of the platform's value and functionality, enabling it to deliver a unique and high-quality experience. Any unauthorized use of this content, including but not limited to commercial exploitation or redistribution, constitutes a direct violation of Dropon’s rights and may result in legal repercussions, including but not limited to monetary damages or injunctions against further misuse.

In addition to protecting its content, Dropon disclaims all warranties related to the accuracy, reliability, or quality of information provided on the platform. All information is offered "AS IS," with no warranties or guarantees of completeness or suitability for any particular purpose. Users must exercise caution and judgment when relying on any information found on the platform and are encouraged to conduct independent research as needed. Dropon shall not be liable for any direct or indirect damages that may arise from the use or reliance upon its content, ensuring that users assume full responsibility for their interactions on the platform. This clause fortifies Dropon’s commitment to preserving its intellectual property and outlines users’ obligations regarding responsible use and limitations on liability.

Trademark

All Dropon logos, icons, and service marks are protected trademarks registered across various jurisdictions. These trademarks reflect Dropon’s commitment to quality, reliability, and service excellence. Unauthorized use, replication, modification, or publication of Dropon's trademarks without explicit permission is strictly prohibited and may result in legal consequences. By safeguarding these symbols, Dropon ensures its brand’s integrity and distinguishes its services. Users acknowledge that misuse of Dropon's intellectual property is a serious infringement, and Dropon reserves the right to pursue necessary actions to protect its rights.

Links to Third-Party Sites

Dropon may provide links to third-party websites as a convenience to users, allowing access to content, products, or services offered by these third parties. These links may appear in various forms, such as word links, banners, or channels, directing users to external sites. Users are advised to review the terms, conditions, and privacy policies of these third-party sites before using them to understand the terms governing their usage.

Dropon clarifies that it has no control over the content, resources, products, or services provided by any third-party site and does not monitor these sites. Accordingly, Dropon is not responsible or liable for any third-party site or for the availability, content, or services made accessible through such sites.

Users are also encouraged to review and adhere to Dropon’s Privacy Policy when interacting with Dropon, particularly regarding the handling and protection of any personal information or data exchanged.

Termination

While most content and features on Dropon’s website are available to visitors free of charge, Dropon reserves the right to terminate access to certain areas or features of the website at any time, for any reason, with or without prior notice. Additionally, Dropon may universally deny access to specific users to any or all services, without prior explanation, to safeguard Dropon’s interests or the interests of other website visitors.

Dropon also retains the right to limit, deny, or modify access to the website and its features for different users or groups. Furthermore, Dropon may change existing features or introduce new ones at its discretion, without providing prior notice. These rights allow Dropon the flexibility to ensure the security, functionality, and quality of the website for all users.

Termination Of Booking

Dropon reserves the right to terminate any customer booking at any time, with or without explanation or prior notice. This termination right is essential for Dropon to uphold service quality, ensure user safety, and maintain operational control. Should Dropon determine that a cancellation is necessary due to business, security, or compliance considerations, users agree to indemnify Dropon for any related expenses or costs arising from the terminated booking. This policy reflects Dropon’s commitment to delivering responsible services while retaining the discretion needed to address issues that may impact service integrity.

By using Dropon’s platform, customers acknowledge and accept Dropon’s right to terminate bookings, as this flexibility helps Dropon ensure a secure, reliable, and legally sound user experience. Some specific scenarios that may prompt booking termination are provided below for customer convenience, though this list is not exhaustive.

Riders are empowered to cancel bookings under certain conditions to maintain operational efficiency, prioritize safety, and prevent unnecessary delays. The following situations outline when riders can terminate a booking:

Unauthorized Third-Party Booking

If a booking is made by someone other than the intended customer, and no coordination or response is provided by any relevant party (i.e., sender or receiver of the consignment), the rider may cancel the booking.

No Response from Customer at Pickup Location

If the rider arrives at the pickup location and the customer is unresponsive or unreachable despite reasonable attempts to contact, the ride may be canceled.

Customer Fails to Provide Items for Pickup

If the customer does not present the items for delivery upon the rider’s arrival at the pickup location, the rider may terminate the booking.

Improper or Inaccurate Pickup Location

If the pickup location is inaccurate or causes significant inconvenience for the rider, the booking may be canceled to ensure service efficiency.

Excessive Waiting Period

Riders are required to wait for a defined grace period at the pickup location. If the customer does not arrive or respond within this time, the rider can cancel the booking to avoid further delays.

Prolonged Loading/Unloading Time

If loading or unloading materials takes excessive time, disrupting service schedules, the rider may terminate the booking.

Booking Made Without Cancellation Follow-Up

If a customer books a ride but forgets to cancel and fails to communicate, causing confusion or delay, the rider is authorized to cancel the booking.

Non-Payment or Payment Dispute

If there is a payment issue or dispute, including refusal or failure to pay, the rider may terminate the booking to prevent service disruptions.

Customer Misbehavior

In cases where the customer engages in inappropriate or disrespectful behavior toward the rider, the rider may cancel the booking to maintain a safe and respectful environment.

Other Unforeseen Circumstances

Should any other unforeseen circumstances arise that prevent the completion of the booking—such as safety concerns, vehicle issues, or emergency situations—the rider has the right to terminate the booking.

Service Terms and Conditions
Loading and Unloading Restrictions
Only ground floor to ground floor loading and unloading is permitted. This policy is in place to ensure both efficiency and safety during the loading and unloading process.
Distance Limitation
The distance between the Dropon vehicle and the loading/unloading point must not exceed 25 feet (approximately 8 meters). This requirement is designed to facilitate quick and effective service.
Weight and Quantity Limits
Two-Wheelers:
Dimensions: 40 cm x 40 cm x 40 cm
Maximum Weight: 20 kgs
Three-Wheelers:
Maximum Weight: 600 kgs (subject to commercial passing regulations but not exceeding the vehicle's volume capacity)
Four-Wheelers:
Maximum Weight: 750 kgs (subject to commercial passing regulations but not exceeding the vehicle's volume capacity)
Labour Charges
Any applicable labour charges for loading and unloading services will be automatically included in your invoice. You will be informed of these charges upfront, ensuring transparency in our billing process.

Waiting Charges policy :

Vehicle Type	Activity	Allowed Waiting Time	Additional Waiting Charges
Three-Wheelers/Four-Wheelers	Loading	25 minutes	Waiting charges applicable after 25 minutes
Three-Wheelers/Four-Wheelers	Unloading	25 minutes	Waiting charges applicable after 25 minutes
Two-Wheelers	Receiving Parcel	10 minutes	Waiting charges applicable after 10 minutes
Two-Wheelers	Handing Over Parcel	10 minutes	Waiting charges applicable after 10 minutes

Additional Notes:

Waiting Charges: Based on standard rate for excess time.
Calculation Start: Waiting time begins from the vehicle’s arrival at the designated location.

Change in Location :

In the event of a change in location, whether for pickup or drop-off, additional charges will apply per extra kilometer beyond the originally agreed-upon location.

Cancellation Policy

a. If a user cancels a booking more than five minutes after Rider allocation, an INR 50 fee will be charged to ensure responsible booking and resource management.

b. Users who cancel four bookings within a single day after allocation risk a 24-hour account suspension. This policy aims to preserve the availability of services for all Dropon users.

c. Dropon reserves the right to suspend accounts with frequent cancellations to maintain service reliability for others, fostering fair access and efficient operation.

Toll Charges
Should toll charges arise during your trip, the total fare will include return toll costs. Users should anticipate toll expenses as part of their final charges, ensuring smooth and transparent transactions for all Dropon services.

Labour Services
Dropon offers an optional Labour Service feature that users can enable by selecting the "Include Labour" toggle on the review screen of the app or website. This service provides added support and additional charges enhancing the flexibility of Dropon bookings to meet users' varied needs.

Definition of Terms:

Labour Services : Refers to the service provided by the labour wherein they undertake the task of loading or unloading the consignment of goods from the loading/unloading point to the vehicle or vice versa, as applicable.
Labour : Refers to the Rider of the vehicle and the person accompanying him in the vehicle.

Terms and Conditions for Labour Services :

By clicking on the "Include Labour" toggle on the review screen or availing of Labour Services through Dropon, you, the customer, agree to the following terms and conditions. These terms are supplemental to the general terms and conditions that govern the hiring of vehicles through Dropon, ensuring clarity and mutual understanding of our service offerings.

Loading/Unloading Limits: You acknowledge and agree that the Labour Services provided by Dropon are limited to loading and unloading activities occurring exclusively between ground floors. The distance between the transport vehicle and the designated loading or unloading point shall not exceed 25 metres. This limitation is put in place to ensure the safety and efficiency of the labour service. By recognizing these boundaries, you help us maintain a high standard of service, allowing our labour to operate effectively within a manageable scope.

Extra Charges : You understand and agree that additional charges may apply for the Labour Services, as indicated in the invoice provided to you at the time of booking. These charges reflect the cost of providing labor to assist with your moving needs and are separate from any vehicle hire fees. It is your responsibility to review and acknowledge these extra charges before confirming your booking. Transparency regarding costs is a priority for Dropon, and we strive to ensure that you are fully informed of all potential charges related to the services rendered.

Presence During Loading/Unloading : You are required to be present in person at the time of loading and unloading your consignment. This ensures that all items are handled according to your specifications and that any concerns can be addressed immediately. If you are unable to be present, you must designate an authorized representative to oversee the loading and unloading processes on your behalf. This person should be capable of making decisions regarding your consignment to ensure smooth operations and mitigate any potential misunderstandings or disputes during the process.

Liability for Misbehaviour: You acknowledge and agree that Dropon shall not be held liable for any incidents of misbehaviour by the labour during the loading or unloading process. While we strive to maintain high standards of conduct among our service providers, we cannot guarantee the behaviour of every individual at all times. However, if you experience any issues or incidents that you believe require attention, you are encouraged to report them to Dropon immediately. The Company reserves the right to take appropriate action at its sole discretion, which may include reviewing the circumstances surrounding the incident and addressing any concerns in accordance with our internal policies.

Customer Responsibility : As a valued customer of Dropon, it is crucial that you understand your responsibilities in the process. Your engagement in the loading and unloading process not only facilitates efficient operations but also helps ensure that your expectations are met. By adhering to these terms and conditions, you contribute to a positive experience for both yourself and the labourers involved in your service. We appreciate your cooperation and commitment to upholding these standards.

Your Liabilities :

Transporting Fragile or Hazardous Goods

You are obligated to declare any items that are fragile, flammable, or high-risk before transport. It is your responsibility to package these goods with care and to obtain independent insurance coverage to protect against potential loss or damage. Dropon will not be liable for any loss, damage, or liability related to these items, including any harm they may cause to third parties or public property. You assume full responsibility for all claims or liabilities arising from the transport of fragile or hazardous goods. For more details regarding specific items or transportation risks, please refer to Dropon’s Terms of Service or contact us directly at 079-49169749.

Liability for Prohibited and Dangerous Goods

You are prohibited from shipping hazardous materials without obtaining explicit, prior written approval from the appropriate authorities. In doing so, you assume full responsibility for any claims, damages, or legal consequences that arise from unauthorized shipments of such goods. Dropon reserves the right to refuse, delay, or dispose of any non-compliant consignments at your expense, and will not accept liability for any related costs or damages.

Limitation of Claims by Third Parties

You agree to prevent any third parties with interests in the shipment from pursuing claims or legal actions against Dropon for issues arising during the carriage of goods, even in cases where Dropon’s alleged negligence is cited. In the event that a third-party claim is made, you shall indemnify Dropon for all associated costs, including legal defense expenses.

Payment Obligations and Retention Rights

You must fulfill all payment obligations to Dropon without withholding, regardless of the consignment's condition. In cases of overdue payments, Dropon reserves the right to hold consignments until all outstanding dues are settled, thereby protecting its financial interests.

Liability for Loss or Damage :

Limited Liability: You acknowledge that Dropon’s liability for any loss or damage to consignments is strictly limited under the Carriage by Road Act and related regulations. You accept that your accountability is confined within these legal parameters and are encouraged to secure additional insurance coverage if necessary.
Responsibility for Safe Loading and Packing: You are fully responsible for ensuring that all loading and packing of consignments are carried out under your supervision. Dropon will not be liable for any loss or damage resulting from inadequate or improper loading and packing, especially when oversight from you was required.
Indemnification for Additional Costs: You agree to indemnify Dropon for any additional costs, losses, or damages incurred due to delayed payments or your negligence in loading and packing.
Customer Liability for Consignment-Related Damages:.In the event that your consignment causes damage to the rider’s vehicle or Dropon’s property, you will be held responsible for covering all associated repair or replacement costs. This liability includes any harm caused directly or indirectly by the nature, handling, or packaging of the items being transported.
Liability Limitation and Exclusions

Liability Limitation :

Dropon’s liability for any loss, damage, or theft of goods during transportation shall be limited as follows:

Monetary Cap :Dropon's liability shall be limited based on the type of vehicle used for the booking, as follows:
For 2-Wheelers : Liability is capped at 10 times the booking fare.
For 3-Wheelers : Liability is capped at 8 times the booking fare.
For 4-Wheelers : Liability is capped at 6 times the booking fare.
Scope of Liability : This liability cap applies to all forms of loss, including partial or total loss, physical damage, or theft occurring at any stage of transportation, including loading, transit, unloading, and storage (if applicable). Dropon will not be liable for indirect, incidental, consequential, or special damages, such as lost revenue, business interruption, or any emotional distress caused by the loss of goods.

Exclusions:

Dropon shall not be liable for losses arising from: Acts of God or natural disasters (e.g., earthquakes, floods, severe weather conditions), and other circumstances beyond Dropon's control.
Customer Negligence: This includes improper or inadequate packaging by the customer or third parties, failure to follow Dropon's handling instructions, or leaving goods unattended where theft is foreseeable.
Inherent Risks: Any goods susceptible to deterioration, loss, or damage due to their inherent nature, such as perishable items, temperature-sensitive products, or fragile items, unless specific handling instructions are agreed upon in advance.
Pre-existing Damage or Hidden Defects: Goods with any pre-existing issues that were not disclosed to Dropon prior to shipment.

Claims Process: To file a claim for loss, damage, or theft, customers must notify Dropon in writing within 4 hours of delivery or, in cases of non-delivery, within 4 hours of the expected delivery time.

Provide Supporting Documentation: Claims must include invoices, photographs of the damage or evidence of loss, and any other relevant documentation.

Inspection and Investigation: Dropon reserves the right to inspect the goods, review packaging, and investigate the circumstances of the claim before any liability determination or compensation is made.

Insurance Recommendation: Customers are encouraged to obtain separate insurance if the value of their goods exceeds Dropon’s liability cap. Dropon will not provide compensation beyond the stated liability limits, even if the goods’ actual value is higher.

By using Dropon’s services, you acknowledge and accept these terms of liability, recognizing your responsibilities regarding the transport of goods and the necessity of obtaining appropriate insurance coverage.

Confidentiality

Users of Dropon's services agree to maintain the confidentiality of all information received under the contract of service. This obligation includes not disclosing any sensitive information to third parties. Access to information related to Dropon's business operations, trade secrets, and proprietary data must be restricted to authorized personnel only. Users acknowledge that any unauthorized disclosure could have detrimental effects on Dropon’s business interests.

In the event of a breach of this confidentiality agreement, users shall indemnify Dropon against any resulting loss of business, reputation, or financial damages. This includes any claims or legal actions arising from unauthorized disclosures or misuse of confidential information.

Maintaining the confidentiality of Dropon's information is essential for preserving trust and ensuring the integrity of business relationships. Users are urged to exercise discretion and take all necessary precautions to safeguard confidential information throughout the duration of their engagement with Dropon.

Insurance Coverage and Customer Responsibility

Dropon’s transportation rates do not include insurance. Customers are solely responsible for securing insurance coverage for any consignment, particularly if the shipment value exceeds INR 25,000, or if items are fragile, flammable, or susceptible to damage. Currently, Dropon does not offer in-house insurance; therefore, customers must independently obtain coverage and notify Dropon in the event of an insurance claim. Dropon can assist by providing a Certificate of Facts, which is crucial for claim processing, but assumes no liability for the claim’s outcome.

Your Acceptance of Our Terms and Conditions

By entrusting us with your consignment, you expressly accept and agree to abide by the terms and conditions set forth in the consignment note, contract of carriage, and any contract for additional services provided on your behalf or on behalf of any third party with an interest in the consignment. This acceptance is valid regardless of whether you have signed the consignment note.

These terms and conditions apply universally to all parties involved in the process, including any subcontractors or agents engaged by Dropon to collect, transport, deliver your consignment, or carry out related services. It is essential to understand that any variations or amendments to these terms must be documented in writing and authorized by one of our designated officers.

Should you provide us with instructions that contradict these terms, Dropon will not be obligated to comply with such instructions, and our original terms shall prevail. We emphasize the importance of adhering to these conditions to ensure a smooth and efficient service experience.

Your acceptance of these terms confirms your understanding and agreement, reinforcing our commitment to delivering exceptional service while safeguarding the interests of all parties involved. Should you have any questions regarding these terms, please do not hesitate to reach out to our customer support team for clarification.

Your Obligations :

By engaging with Dropon’s services, you warrant, undertake, and guarantee the following key responsibilities to ensure a smooth and compliant process:

Accurate Description of Consignment: You affirm that the details of the consignment, including its weight and number of items, are accurately described on the consignment note. It is your responsibility to ensure that all necessary documents required for transporting the consignment, such as invoices and permits, are included.
Compliance with Laws and Regulations: The contents of your consignment must not include any prohibited items and must comply with all applicable laws and regulations. You agree to provide any necessary Dangerous Goods declarations when required, and confirm that neither you nor the consignee is a person or organization with whom Dropon cannot legally conduct business.
Truthfulness and Liability: You acknowledge that all statements and information you provide regarding the consignment are truthful and correct. Providing false or fraudulent information may lead to civil claims or criminal prosecution. In such cases, you agree to indemnify and hold Dropon harmless from any claims, losses, or damages resulting from inaccurate information.
Delivery Authorization: You authorize Dropon to deliver the goods to the address specified on the consignment note. It is expressly agreed that Dropon shall be conclusively presumed to have delivered the goods in accordance with this contract. A delivery confirmation will be sent via SMS or email; if no response is received within 24 hours, this will be taken as an affirmation of delivery.
Payment Obligations: Should you request that the receiver or a third party be charged for the delivery, you agree to promptly settle any outstanding invoices, including any administration fees, within 7 days of receipt if the third party fails to pay.
Legal Compliance: You affirm that you have complied with all applicable laws relating to the consignment and understand that Dropon’s services are not intended for the transportation of valuables, including cash, gold, silver, diamonds, or similar high-value items.

By adhering to these obligations, you help ensure a secure and efficient service experience with Dropon. Your cooperation is essential for maintaining the integrity and reliability of our logistics operations.

Dangerous Goods and Prohibited Items

At Dropon, the safety and compliance of our transportation services are paramount. Dangerous goods, as defined by applicable regulations, will not be accepted for transportation unless you are an approved customer. This approval must be obtained in writing prior to shipping any dangerous goods. We prioritize the safety of all consignments and reserve the right to refuse any items deemed dangerous without prior approval.

In addition to dangerous goods, certain items are strictly prohibited from being transported through our services. It is essential to understand that Dropon bears no responsibility for the accuracy regarding the type or value of the consignment you declare. You must ensure that all items comply with our prohibited items list and applicable regulations.

Rejected Consignments

In the event that the receiver refuses to accept delivery of the consignment, Dropon will make every effort to contact you to discuss the next steps. You agree to cover any costs incurred by us for forwarding, disposing of, or returning the consignment, as well as any applicable charges for the agreed actions.

If you choose to terminate the agreement with Dropon concerning any consignment, you will be liable for the full fees and any associated expenses incurred in relation to that consignment. By understanding and accepting these terms, you contribute to a smooth operational process and ensure the safety and compliance of your shipments.

Claims Brought by Third Parties

At Dropon, we strive to create a safe and efficient service environment for all our customers. As part of our commitment to clarity and security, we establish specific terms regarding claims brought by third parties. By providing us with your consignment, you agree not to permit any third party with an interest in the consignment to bring a claim or legal action against Dropon in relation to the carriage. This agreement remains in effect even in instances of our negligence or default. In the event that such a claim or legal action arises, you agree to indemnify us for any consequences that may result, including the costs and expenses incurred in our defense. This ensures that Dropon can focus on providing excellent service without the burden of external claims.

GST (Goods and Services Tax)

In accordance with applicable regulations, Goods and Services Tax (GST) will be levied on all invoices issued by Dropon. It is important to note that any information provided regarding GST will be considered only prospectively; therefore, invoices will not be revised retrospectively for delays in providing GST registration information. Additionally, any taxes under the reverse charge mechanism, where applicable, must be settled by the recipient of the services. This approach ensures compliance with tax regulations while maintaining transparency in our billing processes.

Governing Law and Jurisdiction :

Governing Law: These Terms of Service are subject to Indian laws, excluding any conflict of law principles.
Exclusive Jurisdiction: For any disputes, claims, or differences related to these Terms or provided services, the courts in Ahmedabad will have exclusive jurisdiction.
Dispute Resolution Framework: This clause establishes a clear and predictable framework for resolving legal matters, ensuring transparency.
User Agreement: By accepting these terms, users agree that any legal proceedings will be conducted in Ahmedabad, understanding their rights and responsibilities under this jurisdiction.

Disclosure Of Customer Information

Dropon reserves the right to share customer information with its affiliated entities or government authorities as legally required. Information disclosure may be conducted to comply with legal demands, official directives, or Dropon’s own business interests if it is deemed necessary for regulatory or operational integrity. By using Dropon’s services, customers consent to the sharing of their information with relevant third parties when necessary to satisfy legal obligations or safeguard Dropon’s interests. This clause also applies to disclosure under conditions that protect Dropon’s business and its affiliates, ensuring adherence to local and international privacy laws. Dropon emphasizes that any sharing of customer information is done responsibly and in strict compliance with legal and regulatory standards, prioritizing the confidentiality and security of personal data. Customers acknowledge that Dropon’s disclosure policy is essential to maintaining service reliability, regulatory compliance, and overall business security. Dropon’s data protection measures and this disclosure policy work together to manage data responsibly and to uphold Dropon’s legal standing, without compromising the trust of its users.

Call Recording And Communication

To ensure quality control and training effectiveness, Dropon records all calls made to its customer support center. Users who contact Dropon through its app or website for service inquiries, fee information, or general assistance agree to receive follow-up responses through calls or email. Communication may occasionally include marketing or service updates, which comply with the Telecom Unsolicited Commercial Communications Regulations, 2007. As such, Dropon’s messages are not classified as unsolicited commercial communication, and user numbers are not eligible for registration under the 'Do Not Call' listings. By interacting with Dropon, users consent to this policy, acknowledging that recorded conversations and provided contact details support service quality improvement while also helping Dropon deliver relevant, permissible information to its users.

User Information

The email address and mobile number provided by users are essential for facilitating transactions, processing payments, and managing Dropon’s customer services. Users confirm the accuracy of the data they submit, as Dropon disclaims liability for issues arising from incorrect or outdated user information. Any inaccuracies could result in communication delays, errors in payment processing, cancellation of the booking or service disruptions. By providing accurate contact details, users help ensure smooth interactions and prompt responses to their needs. Dropon prioritizes the confidentiality of this information, using it strictly as intended for transactions and service-related purposes. This clause emphasizes Dropon’s commitment to responsible information management, while users are expected to maintain accurate data to avoid service interruptions or miscommunication.

User Consent

By providing Dropon with your consignment, you accept and agree to our terms and conditions as outlined in the consignment note, contract of carriage, and any other service agreements we may provide. This acceptance is binding not only on you but also on any parties with an interest in the consignment, or authorised by you regardless of whether you have signed the consignment note. It is essential to understand that your consent forms the foundation of our service relationship and establishes mutual expectations.

Rider Conduct

Dropon is not liable for the personal conduct, actions, or behavior of Riders provided through its service. However, Dropon is committed to ensuring a reliable and respectful experience for all users. Customers are encouraged to report any Rider-related issues or concerns to Dropon's customer service promptly. Such feedback helps maintain a high standard of service and ensures any misconduct is addressed appropriately. While Riders are expected to adhere to professional standards, Dropon may assist in resolving specific issues by facilitating communication between the user and the Rider. However, the company holds no legal responsibility for Rider actions beyond service facilitation. By using Dropon’s platform, customers acknowledge this limitation of liability while being assured that Dropon will act upon complaints to improve service quality continuously.

Complaints

Dropon values customer feedback and requires that any complaints regarding services or vehicles be submitted in writing within 24 hours of the service’s use. This prompt reporting policy enables Dropon to address issues efficiently and work toward resolutions that support customer satisfaction and service improvement. Dropon encourages users to document any concerns about service quality or experience immediately, ensuring clarity and accuracy in reporting. Complaints can be communicated directly to Dropon’s customer service channels, where they will be managed with attention to detail and care. By providing this feedback, customers contribute to the continuous enhancement of Dropon’s service offerings and help uphold standards that benefit all users. Dropon’s commitment to responding promptly and fairly to complaints ensures that all concerns are addressed in a manner consistent with its dedication to high-quality service. This policy emphasizes Dropon’s proactive approach to maintaining a positive customer experience and an open line of communication to resolve issues effectively.

Amendments To Terms And Conditions

Dropon reserves the right to revise, add, or update these terms and conditions as needed to reflect new services, regulations, or business needs. Users agree to be bound by such modifications once they are posted on Dropon’s official website, effective from the indicated date. By using Dropon’s platform after changes are posted, customers automatically accept the revised terms, affirming their understanding that the terms may evolve over time. Dropon encourages customers to periodically review the terms to stay informed of any updates. These updates are essential for maintaining transparency, legal compliance, and service adaptability. Any changes will be implemented thoughtfully to enhance user experience while ensuring that Dropon’s service policies reflect its evolving business environment and customer feedback.

Indemnification

By using our services, you agree to indemnify Dropon against any liabilities, claims, costs, damages, or expenses arising from breaches of these terms and conditions or any false statements made regarding the consignment. This indemnification protects our Company from potential legal repercussions that may arise from your actions, ensuring that we can continue to provide reliable services to all customers.

Governing Law

These terms and conditions are governed by applicable laws, and compliance is mandatory. You acknowledge that these laws are in place to protect all parties involved and that adherence to them is crucial for the successful execution of our services.

Entire Agreement

These terms and conditions, alongside our Privacy Policy, represent the complete agreement between you and Dropon regarding your access to and use of our website and the services we provide. This agreement supersedes any prior agreements, whether written or oral, that relate to the same subject matter. It is essential for all users to understand that by engaging with Dropon’s services, they are bound by these terms, ensuring a clear and mutual understanding of rights and responsibilities.

Use of Customer Contact Information
Dropon reserves the right to utilize your contact information for marketing purposes. This may include sending regular SMS updates and promotional communications to the mobile numbers you have registered with us. By providing your contact information, you consent to receive these communications, which aim to enhance your experience and keep you informed about our services.

DISCLAIMERS:

General Disclaimer

At Dropon, we prioritize transparency and ethical service. All vehicles associated with our platform are monitored through advanced mobile technology solely for security purposes. Additionally, Dropon reserves the right to use customer contact information for marketing, including sending SMS updates and promotional messages to registered numbers. By using our services, you consent to receive these communications.

We aim to provide reliable services while upholding our commitment to operational integrity. Users are encouraged to reach out with any questions or concerns regarding our services or policies. Your trust is vital to us, and we work to preserve it through every interaction.

Limited Liability Disclaimer

Dropon’s liability for any consignment loss or damage is limited and only applies in cases where it is conclusively proven with supporting evidence that the loss resulted directly from Dropon’s reckless driving. In such cases of proven negligence with supporting evidence, Dropon’s liability is limited to the lower of:

The actual value of the damaged goods, after deducting depreciation; or
Monetary Cap in Liability Limitation and Exclusions

Dropon operates on a “said-to-contain” basis, accepting shipments as declared by customers without inspection. Our rates are based solely on vehicle usage—distance and time without consideration of insurable risks or item value. This underscores the importance of obtaining independent insurance for goods transported with Dropon.

Valuable Item Disclaimer

Dropon disclaims all liability for the transport of valuable items, including but not limited to cash, gold and diamonds. Customers who choose to transport such items accept that any loss or damage incurred will be at their own risk. Dropon does not guarantee uninterrupted service or suitability for any specific purpose and is not liable for events beyond its control, such as natural disasters, war, or other unforeseen circumstances. By using our services, you acknowledge and accept these limitations, ensuring an understanding of the risks involved in transporting goods with us.

Website and App Information Disclaimer

The information on Dropon’s website and app is provided for general informational purposes only. While Dropon strives to ensure that the information is accurate and current, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website/app or the information, products, or services contained therein for any purpose. Any reliance you place on such information is strictly at your own risk.

In no event shall Dropon be liable for any loss or damage, including indirect or consequential loss, or any loss or damage arising from data or profit loss in connection with the use of our website/app. Links to external websites are provided for convenience only and do not imply endorsement. We have no control over the content or availability of these sites.

Dropon strives to keep the platform running smoothly but assumes no responsibility for temporary unavailability due to technical issues beyond our control. We remain committed to providing a seamless experience while upholding the highest service standards.

Legal Department

Mr. Aalap Pandya

For,
MyZek Logistics Private Limited
Office : Shop No. 418, Matrix Plaza,
Opp. Umiya Timber, Vatva Industrial Estate,
Daskroi, Ahmedabad, Gujarat 382445, India

Contact Information
Email: hello@dropon.delivery
Phone: 079-49169749

Office Hours
Monday to Friday (10:30 a.m. to 6:00 p.m.)

For any queries or concerns regarding our services, please reach out to us at hello@dropon.delivery.