Welcome to Dropon
By continuing to browse and use our app/website, you agree to comply with and be bound by the following terms and conditions, which, along with our privacy policy, govern MyZek Logistics Private Limited's (the owner of Dropon) relationship with you concerning this app/website and the Services described below. In case of any conflict between the terms and conditions specified herein and the provisions of any other document executed between the parties, the terms and conditions specified here will prevail.
Definitions
The following definitions apply to the terms and conditions that govern this contract of Carriage between you and us:
User Eligibility
"User(s)" refers to any individual or legally recognized entity authorized to use Dropon’s services within India or other applicable regions. Access to our services is restricted to those who can form legally binding contracts under relevant laws, with a minimum age requirement of 18 years. All users must comply with applicable laws and are strictly prohibited from engaging in any illegal activities through Dropon. Dropon disclaims responsibility for user actions on its platform and reserves the right to deny service at its sole discretion to maintain compliance and security.
User Agreement
This User Agreement applies to all visitors and registered users (both free and paid) who interact with the Dropon platform. By accessing or using Dropon’s website and services, users agree to comply with these terms, which also extend to any legal entity represented by a user. This Agreement is binding and applies uniformly, whether the user’s purpose is casual, business transactions, or accessing premium services. Dropon services are made available exclusively for legal purposes, and the use of the site must remain within these bounds. Users are expressly prohibited from leveraging the platform for any unauthorized or commercial activity beyond the scope intended by Dropon.
Dropon reserves the right to provide additional terms and conditions for specific services or features on the platform. Such additional terms are designed to cater to specific functionalities or service-related nuances, ensuring that users fully understand the scope of their engagement. In cases where there is a conflict or inconsistency between the general terms of this Agreement and the additional terms specific to a service, the service-specific terms will take precedence, reflecting the unique nature of that service.
The User Agreement forms a comprehensive framework that sets forth user responsibilities, prohibited activities, and limitations. This legal structure ensures that the platform operates smoothly and that user interactions align with Dropon’s policies and objectives. By maintaining a unified Agreement across all user types, Dropon provides a transparent experience that promotes trust and accountability. Users agree to abide by all terms, remaining vigilant about changes and ensuring their usage remains within the permitted guidelines. The obligations outlined in this Agreement are legally enforceable, and non-compliance can lead to access restrictions, legal action, or other corrective measures as deemed necessary by Dropon.
Amendment to User(s) Agreement
Dropon is committed to continually enhancing its platform to meet evolving technological standards, user expectations, and regulatory requirements. Therefore, Dropon reserves the right to modify, amend, or update this User Agreement at any time, with or without prior notification. Such amendments may be necessary to incorporate new features, improve existing services, or comply with legal obligations. Once an updated Agreement is posted, the revised terms are effective immediately, ensuring that all users are consistently subject to the latest rules and policies.
To stay informed of updates, users are encouraged to review the Agreement periodically. By continuing to use Dropon’s services following any changes, users indicate their acceptance of the amended terms. This Agreement reflects a dynamic legal framework that enables Dropon to adapt while safeguarding users' interests. However, if any user disagrees with a modification, they must cease using the platform; continued usage will imply consent to the updates. This flexible yet binding clause ensures that Dropon remains responsive to changes in digital, business, and legal landscapes, allowing Dropon to refine the platform and keep its services relevant.
Additionally, Dropon’s right to update extends to all policies, notices, and other agreements incorporated by reference into this Agreement. Users are thus bound by the terms of these supplementary documents, as amended from time to time. This flexibility is essential for Dropon’s commitment to compliance, quality service, and platform growth. The amendment clause serves as a testament to Dropon’s proactive approach, allowing it to respond to developments efficiently while protecting its users. This approach promotes Dropon’s goal of maintaining an adaptive yet stable user experience aligned with industry standards.
Intellectual Property Rights
Dropon maintains exclusive ownership rights over its website and its entirety of content, which includes but is not limited to design, layout, text, images, graphics, audio, and video elements. All such content embodies Dropon’s trade secrets and intellectual property, safeguarded by copyright and other applicable international IP laws. By offering this content, Dropon provides users with a controlled, limited license for personal or internal use only. Users are prohibited from reproducing, modifying, distributing, displaying, or otherwise exploiting Dropon’s intellectual property beyond what is expressly allowed by this Agreement.
The retention of all title, copyrights, and intellectual property rights within the website and its content rests with Dropon, its affiliates, or its licensors. Users acknowledge that Dropon’s intellectual property forms the foundation of the platform's value and functionality, enabling it to deliver a unique and high-quality experience. Any unauthorized use of this content, including but not limited to commercial exploitation or redistribution, constitutes a direct violation of Dropon’s rights and may result in legal repercussions, including but not limited to monetary damages or injunctions against further misuse.
In addition to protecting its content, Dropon disclaims all warranties related to the accuracy, reliability, or quality of information provided on the platform. All information is offered "AS IS," with no warranties or guarantees of completeness or suitability for any particular purpose. Users must exercise caution and judgment when relying on any information found on the platform and are encouraged to conduct independent research as needed. Dropon shall not be liable for any direct or indirect damages that may arise from the use or reliance upon its content, ensuring that users assume full responsibility for their interactions on the platform. This clause fortifies Dropon’s commitment to preserving its intellectual property and outlines users’ obligations regarding responsible use and limitations on liability.
Trademark
All Dropon logos, icons, and service marks are protected trademarks registered across various jurisdictions. These trademarks reflect Dropon’s commitment to quality, reliability, and service excellence. Unauthorized use, replication, modification, or publication of Dropon's trademarks without explicit permission is strictly prohibited and may result in legal consequences. By safeguarding these symbols, Dropon ensures its brand’s integrity and distinguishes its services. Users acknowledge that misuse of Dropon's intellectual property is a serious infringement, and Dropon reserves the right to pursue necessary actions to protect its rights.
Links to Third-Party Sites
Dropon may provide links to third-party websites as a convenience to users, allowing access to content, products, or services offered by these third parties. These links may appear in various forms, such as word links, banners, or channels, directing users to external sites. Users are advised to review the terms, conditions, and privacy policies of these third-party sites before using them to understand the terms governing their usage. Dropon clarifies that it has no control over the content, resources, products, or services provided by any third-party site and does not monitor these sites. Accordingly, Dropon is not responsible or liable for any third-party site or for the availability, content, or services made accessible through such sites.
Users are also encouraged to review and adhere to Dropon’s Privacy Policy when interacting with Dropon, particularly regarding the handling and protection of any personal information or data exchanged.
Termination
While most content and features on Dropon’s website are available to visitors free of charge, Dropon reserves the right to terminate access to certain areas or features of the website at any time, for any reason, with or without prior notice. Additionally, Dropon may universally deny access to specific users to any or all services, without prior explanation, to safeguard Dropon’s interests or the interests of other website visitors. Dropon also retains the right to limit, deny, or modify access to the website and its features for different users or groups. Furthermore, Dropon may change existing features or introduce new ones at its discretion, without providing prior notice. These rights allow Dropon the flexibility to ensure the security, functionality, and quality of the website for all users.
Termination of Booking
Dropon reserves the right to terminate any customer booking at any time, with or without explanation or prior notice. This termination right is essential for Dropon to uphold service quality, ensure user safety, and maintain operational control. Should Dropon determine that a cancellation is necessary due to business, security, or compliance considerations, users agree to indemnify Dropon for any related expenses or costs arising from the terminated booking. This policy reflects Dropon’s commitment to delivering responsible services while retaining the discretion needed to address issues that may impact service integrity.
By using Dropon’s platform, customers acknowledge and accept Dropon’s right to terminate bookings, as this flexibility helps Dropon ensure a secure, reliable, and legally sound user experience. Some specific scenarios that may prompt booking termination are provided below for customer convenience, though this list is not exhaustive.
Riders are empowered to cancel bookings under certain conditions to maintain operational efficiency, prioritize safety, and prevent unnecessary delays. The following situations outline when riders can terminate a booking:
Service Terms and Conditions
a. Loading and Unloading Restrictions
Only ground floor to ground floor loading and unloading is permitted. This policy is in place to ensure both efficiency and safety during the loading and unloading process.
b. Distance Limitation
The distance between the Dropon vehicle and the loading/unloading point must not exceed 25 feet (approximately 8 meters). This requirement is designed to facilitate quick and effective service.
c. Weight and Quantity Limits
d. Labor Charges
Any applicable labor charges for loading and unloading services will be automatically included in your invoice. You will be informed of these charges upfront, ensuring transparency in our billing process.
Cancellation Policy
Toll Charges
Should toll charges arise during your trip, the total fare will include return toll costs. Users should anticipate toll expenses as part of their final charges, ensuring smooth and transparent transactions for all Dropon services.
Labour Services
Dropon offers an optional Labour Service feature that users can enable by selecting the "Include Labour" toggle on the review screen of the app or website. This service provides added support and additional charges enhancing the flexibility of Dropon bookings to meet users' varied needs.
Definition of Terms:
Terms and Conditions for Labour Services
By clicking on the "Include Labour" toggle on the review screen or availing of Labour Services through Dropon, you, the customer, agree to the following terms and conditions. These terms are supplemental to the general terms and conditions that govern the hiring of vehicles through Dropon, ensuring clarity and mutual understanding of our service offerings.
Your Liabilities
By using Dropon’s services, you acknowledge and accept these terms of liability, recognizing your responsibilities regarding the transport of goods and the necessity of obtaining appropriate insurance coverage.
Confidentiality
Users of Dropon's services agree to maintain the confidentiality of all information received under the contract of service. This obligation includes not disclosing any sensitive information to third parties. Access to information related to Dropon's business operations, trade secrets, and proprietary data must be restricted to authorized personnel only. Users acknowledge that any unauthorized disclosure could have detrimental effects on Dropon’s business interests.
In the event of a breach of this confidentiality agreement, users shall indemnify Dropon against any resulting loss of business, reputation, or financial damages. This includes any claims or legal actions arising from unauthorized disclosures or misuse of confidential information.
Maintaining the confidentiality of Dropon's information is essential for preserving trust and ensuring the integrity of business relationships. Users are urged to exercise discretion and take all necessary precautions to safeguard confidential information throughout the duration of their engagement with Dropon.
Insurance Coverage and Customer Responsibility
Dropon’s transportation rates do not include insurance. Customers are solely responsible for securing insurance coverage for any consignment, particularly if the shipment value exceeds INR 25,000, or if items are fragile, flammable, or susceptible to damage.
Currently, Dropon does not offer in-house insurance; therefore, customers must independently obtain coverage and notify Dropon in the event of an insurance claim. Dropon can assist by providing a Certificate of Facts, which is crucial for claim processing, but assumes no liability for the claim’s outcome.
Your Acceptance of Our Terms and Conditions
By entrusting us with your consignment, you expressly accept and agree to abide by the terms and conditions set forth in the consignment note, contract of carriage, and any contract for additional services provided on your behalf or on behalf of any third party with an interest in the consignment. This acceptance is valid regardless of whether you have signed the consignment note.
These terms and conditions apply universally to all parties involved in the process, including any subcontractors or agents engaged by Dropon to collect, transport, deliver your consignment, or carry out related services. Any variations or amendments to these terms must be documented in writing and authorized by one of our designated officers.
Should you provide us with instructions that contradict these terms, Dropon will not be obligated to comply with such instructions, and our original terms shall prevail.
Your acceptance of these terms confirms your understanding and agreement, reinforcing our commitment to delivering exceptional service while safeguarding the interests of all parties involved. Should you have any questions regarding these terms, please do not hesitate to reach out to our customer support team for clarification.
Your Obligations
By engaging with Dropon’s services, you warrant, undertake, and guarantee the following key responsibilities to ensure a smooth and compliant process:
By adhering to these obligations, you help ensure a secure and efficient service experience with Dropon. Your cooperation is essential for maintaining the integrity and reliability of our logistics operations.
Dangerous Goods and Prohibited Items
At Dropon, the safety and compliance of our transportation services are paramount. Dangerous goods, as defined by applicable regulations, will not be accepted for transportation unless you are an approved customer. This approval must be obtained in writing prior to shipping any dangerous goods. We prioritize the safety of all consignments and reserve the right to refuse any items deemed dangerous without prior approval.
In addition to dangerous goods, certain items are strictly prohibited from being transported through our services. Dropon bears no responsibility for the accuracy regarding the type or value of the consignment you declare. You must ensure that all items comply with our prohibited items list and applicable regulations.
Rejected Consignments
In the event that the receiver refuses to accept delivery of the consignment, Dropon will make every effort to contact you to discuss the next steps. You agree to cover any costs incurred by us for forwarding, disposing of, or returning the consignment, as well as any applicable charges for the agreed actions.
If you choose to terminate the agreement with Dropon concerning any consignment, you will be liable for the full fees and any associated expenses incurred in relation to that consignment. By understanding and accepting these terms, you contribute to a smooth operational process and ensure the safety and compliance of your shipments.
Claims Brought by Third Parties
At Dropon, we strive to create a safe and efficient service environment for all our customers. As part of our commitment to clarity and security, we establish specific terms regarding claims brought by third parties. By providing us with your consignment, you agree not to permit any third party with an interest in the consignment to bring a claim or legal action against Dropon in relation to the carriage. This agreement remains in effect even in instances of our negligence or default.
In the event that such a claim or legal action arises, you agree to indemnify us for any consequences that may result, including the costs and expenses incurred in our defense. This ensures that Dropon can focus on providing excellent service without the burden of external claims.
GST (Goods and Services Tax)
In accordance with applicable regulations, Goods and Services Tax (GST) will be levied on all invoices issued by Dropon. It is important to note that any information provided regarding GST will be considered only prospectively; therefore, invoices will not be revised retrospectively for delays in providing GST registration information. Additionally, any taxes under the reverse charge mechanism, where applicable, must be settled by the recipient of the services. This approach ensures compliance with tax regulations while maintaining transparency in our billing processes.
Governing Law and Jurisdiction
Disclosure of Customer Information
Dropon reserves the right to share customer information with its affiliated entities or government authorities as legally required. Information disclosure may be conducted to comply with legal demands, official directives, or Dropon’s own business interests if it is deemed necessary for regulatory or operational integrity.
By using Dropon’s services, customers consent to the sharing of their information with relevant third parties when necessary to satisfy legal obligations or safeguard Dropon’s interests. This clause also applies to disclosure under conditions that protect Dropon’s business and its affiliates, ensuring adherence to local and international privacy laws. Dropon emphasizes that any sharing of customer information is done responsibly and in strict compliance with legal and regulatory standards, prioritizing the confidentiality and security of personal data.
Customers acknowledge that Dropon’s disclosure policy is essential to maintaining service reliability, regulatory compliance, and overall business security. Dropon’s data protection measures and this disclosure policy work together to manage data responsibly and to uphold Dropon’s legal standing, without compromising the trust of its users.
Call Recording and Communication
To ensure quality control and training effectiveness, Dropon records all calls made to its customer support center. Users who contact Dropon through its app or website for service inquiries, fee information, or general assistance agree to receive follow-up responses via calls or email. Communication may occasionally include marketing or service updates, in compliance with the Telecom Unsolicited Commercial Communications Regulations, 2007. Thus, Dropon's messages are not classified as unsolicited commercial communication, and user numbers are not eligible for registration under the 'Do Not Call' listings. By interacting with Dropon, users consent to this policy, acknowledging that recorded conversations and provided contact details support service quality improvement while also helping Dropon deliver relevant, permissible information to its users.
User Information
The email address and mobile number provided by users are essential for facilitating transactions, processing payments, and managing Dropon’s customer services. Users confirm the accuracy of the data they submit, as Dropon disclaims liability for issues arising from incorrect or outdated user information. Inaccuracies could result in communication delays, errors in payment processing, cancellation of bookings, or service disruptions. By providing accurate contact details, users help ensure smooth interactions and prompt responses. Dropon prioritizes the confidentiality of this information, using it strictly for transactions and service-related purposes. This clause underscores Dropon's commitment to responsible information management, while users are expected to maintain accurate data to avoid service interruptions or miscommunication.
User Consent
By providing Dropon with your consignment, you accept and agree to our terms and conditions as outlined in the consignment note, contract of carriage, and any other service agreements we may provide. This acceptance is binding not only on you but also on any parties with an interest in the consignment or authorized by you, regardless of whether you have signed the consignment note. Your consent forms the foundation of our service relationship and establishes mutual expectations.
Rider Conduct
Dropon is not liable for the personal conduct, actions, or behavior of Riders provided through its service. However, Dropon is committed to ensuring a reliable and respectful experience for all users. Customers are encouraged to report any Rider-related issues or concerns promptly to Dropon's customer service. Such feedback helps maintain high service standards and ensures that any misconduct is addressed appropriately. While Riders are expected to adhere to professional standards, Dropon may assist in resolving specific issues by facilitating communication between the user and the Rider. The company holds no legal responsibility for Rider actions beyond service facilitation. By using Dropon’s platform, customers acknowledge this limitation of liability and are assured that Dropon will act upon complaints to improve service quality continuously.
Complaints
Dropon values customer feedback and requests that any complaints regarding services or vehicles be submitted in writing within 24 hours of service use. This prompt reporting policy enables Dropon to address issues efficiently and work toward resolutions that support customer satisfaction and service improvement. Dropon encourages users to document any concerns about service quality or experience immediately, ensuring clarity and accuracy in reporting. Complaints can be communicated directly to Dropon’s customer service channels, where they will be managed with attention to detail and care. This policy underscores Dropon’s commitment to responding promptly and fairly to complaints, reinforcing its dedication to high-quality service and positive customer experience.
Amendments to Terms and Conditions
Dropon reserves the right to revise, add, or update these terms and conditions as needed to reflect new services, regulations, or business needs. Users agree to be bound by such modifications once posted on Dropon’s official website, effective from the indicated date. By using Dropon’s platform after changes are posted, customers automatically accept the revised terms, affirming their understanding that the terms may evolve over time. Dropon encourages customers to periodically review the terms to stay informed of any updates. These updates are essential for maintaining transparency, legal compliance, and service adaptability.
Indemnification
By using our services, you agree to indemnify Dropon against any liabilities, claims, costs, damages, or expenses arising from breaches of these terms and conditions or any false statements made regarding the consignment. This indemnification protects Dropon from potential legal repercussions that may arise from your actions, ensuring continued reliable services for all customers.
Governing Law
These terms and conditions are governed by applicable laws, and compliance is mandatory. You acknowledge that these laws are in place to protect all parties involved and that adherence to them is crucial for the successful execution of our services.
Entire Agreement
These terms and conditions, along with our Privacy Policy, represent the complete agreement between you and Dropon regarding your access to and use of our website and services. This agreement supersedes any prior agreements, written or oral, related to the same subject matter. By engaging with Dropon’s services, users are bound by these terms, ensuring a mutual understanding of rights and responsibilities.
Use of Customer Contact Information
Dropon reserves the right to use your contact information for marketing purposes, including regular SMS updates and promotional communications to the registered mobile numbers. By providing your contact information, you consent to receive these communications, which aim to enhance your experience and keep you informed about our services.
DISCLAIMERS
General Disclaimer
At Dropon, we prioritize transparency and ethical service. All vehicles associated with our platform are monitored through advanced mobile technology solely for security purposes. Dropon reserves the right to use customer contact information for marketing, including sending SMS updates and promotional messages to registered numbers. By using our services, you consent to receive these communications. We strive to provide reliable services while upholding our commitment to operational integrity.
Limited Liability Disclaimer
Dropon’s liability for any consignment loss or damage is limited and only applies when it is conclusively proven with supporting evidence that the loss resulted directly from Dropon’s reckless driving. In such cases, Dropon’s liability is limited to the lower of:
Dropon operates on a “said-to-contain” basis, accepting shipments as declared by customers without inspection. Our rates are based solely on vehicle usage—distance and time—without consideration of insurable risks or item value. Customers are advised to obtain independent insurance for goods transported with Dropon.
Valuable Item Disclaimer
Dropon disclaims all liability for the transport of valuable items, including but not limited to cash, gold, and diamonds. Customers who choose to transport such items accept that any loss or damage incurred will be at their own risk. Dropon does not guarantee uninterrupted service or suitability for any specific purpose and is not liable for events beyond its control, such as natural disasters or war. By using our services, you acknowledge and accept these limitations, ensuring an understanding of the risks involved in transporting goods with us.
Website and App Information Disclaimer
The information on Dropon’s website and app is provided for general informational purposes only. While Dropon strives to ensure accuracy, we make no representations or warranties of any kind regarding the completeness, reliability, or suitability of the information on the website/app. Any reliance placed on such information is strictly at your own risk. Dropon is not liable for any loss or damage arising from the use of our website/app, including data or profit loss. Links to external websites are provided for convenience only and do not imply endorsement.
Dropon remains committed to providing a seamless experience while upholding high service standards, though we assume no responsibility for temporary unavailability due to technical issues beyond our control.
Legal Department Contact Information
Mr. Aalap Pandya
For: MyZek Logistics Private Limited
Office: Shop No. 418, Matrix Plaza, Opp. Umiya Timber, Vatva Industrial Estate, Daskroi, Ahmedabad, Gujarat 382445, India
Email: hello@dropon.delivery
Phone: 079-49392133
Office Hours: Monday to Friday (10:30 a.m. to 6:00 p.m.)
For any queries or concerns regarding our services, please reach out to us at hello@dropon.delivery.