You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order or (2) cancellation due to reasons not attributable to Dropon, that is, in the event you provide incorrect particulars, contact number, delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfilment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of Dropon. You hereby authorize Dropon to deduct or collect the amount payable as liquidated damages through such means as Dropon may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order.
There may be cases where Dropon is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to Dropon, Delivery Partner. In such cases, Dropon shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.
Any complaint, with respect to the order which shall include instances but not be limited to delivery of the wrong order or goods damage or goods missing, You will be required to share the proof of the same before any resolution can be provided.
You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended.
All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.
You can cancel the order before the Driver/Rider accepts the goods and starts the trip. No cancellation will be allowed post this event.